We're sorry to see you go
Deleting your account is permanent and cannot be undone. This action will:
Please consider the following:
Export your donation history and tax receipts before deletion. Go to Profile → Settings → Download My Data.
Any pending donations will be processed before account closure. This may take up to 7 business days.
Cancel any active subscriptions linked to your GiveBAC card before deletion to avoid payment failures.
Save your annual donation summaries for tax purposes. We are required to maintain financial records for 7 years but you will lose access.
Launch the GiveBAC mobile app on your iOS or Android device.
From the app home screen:
In Settings, scroll down to the Account section and tap:
"Delete Account"
Read the deletion warning carefully. The app will show you:
For security, you'll be asked to enter your password to confirm it's really you.
Tell us why you're leaving. This helps us improve GiveBAC for others. You can select:
Tap the "Delete My Account Permanently" button.
This is your last chance to cancel. Once confirmed, deletion cannot be reversed.
You'll receive a confirmation email at your registered email address. Your account and card are now permanently closed.
Keep your account but temporarily stop donations. You can resume anytime.
Profile → Settings → Pause Donations
Temporarily disable your card without deleting your account.
Card → Freeze Card
Reduce your monthly donation limit to a comfortable amount.
Profile → Settings → Monthly Limit
Switch to different charities that better align with your values.
Charities → Select New Charities
Make sure you're using the latest version of the app. Update from the App Store or Google Play.
Use "Forgot Password" on the login screen to reset it before deletion.
Contact our support team at [email protected] for assistance with account closure.
Download your data first: Profile → Settings → Download My Data (PDF export)
If you're having trouble deleting your account or have questions about the process, our support team is here to help.
📧 Email Support: [email protected]
💬 In-App Chat: Available in Profile → Help & Support
⏰ Response Time: Within 24 hours on business days
Note: For immediate account deletion assistance, email [email protected] with "DELETE ACCOUNT" in the subject line and your registered email address.
| Data Type | Retention Period | Reason |
|---|---|---|
| Personal Information | 90 days | Complete removal from backups |
| Transaction Records | 7 years | Tax & regulatory compliance |
| Card Information | 7 years | Financial record keeping laws |
| Usage Analytics | Immediate | Anonymized upon deletion |
| Communication Preferences | Immediate | Removed from all lists |
A: No. Account deletion is permanent. You would need to create a new account with a new card.
A: All pending donations will be processed and sent to charities before your account is closed. You'll receive a final receipt.
A: No. All donations are final once processed. However, pending donations that haven't been sent will be refunded.
A: Card is deactivated immediately. Personal data is deleted within 90 days. Transaction records are retained for 7 years as required by law.
A: Yes! Go to Profile → Settings → Download My Data before deleting. You'll receive a PDF with all transactions and tax receipts.
A: Yes. All completed donations have already been sent. Deleting your account doesn't affect past contributions.
If you're experiencing issues or have concerns, please contact our support team before deleting. We're here to help and may be able to resolve your concerns.